Privacy Policy
Your privacy matters to us. This policy explains how we collect, use, and protect your information.
1. Introduction
MJ&DN LLC DBA Home Pros Roofing and Contracting ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, and safeguard the personal information you provide when you visit our website, submit a form, or communicate with us — including by phone, email, or text message.
By using our website or submitting your information, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use our services or submit your information.
2. Information We Collect
We collect information you provide directly to us, which may include:
- Full name
- Phone number (mobile or landline)
- Email address
- Property address
- Service type requested
- SMS opt-in consent and related messaging data
- Any other information you voluntarily provide through our forms or communications
We may also automatically collect non-personal information such as browser type, device type, pages visited, and referring URLs when you visit our website.
3. How We Use Your Information
We use the information we collect only for legitimate business purposes, including:
- Responding to your service requests and inquiries
- Scheduling and confirming roof inspections and estimates
- Sending appointment reminders and project updates
- Communicating with you via phone, email, or SMS text message
- Improving our website, services, and customer experience
- Complying with applicable legal obligations
4. SMS Text Messaging & Opt-In Consent
If you provide your mobile phone number and opt in to receive text messages from us, you consent to receive SMS communications from Home Pros Roofing and Contracting, including appointment reminders, estimate follow-ups, and service-related messages.
No mobile information will be collected and shared with third parties or affiliates for marketing or promotional purposes.
Text messaging originator opt-in data and consent will not be shared with any third parties, except for aggregators and providers of the Text Message services used to deliver your messages.
You may opt out at any time by replying STOP to any text message. For help, reply HELP or contact us at (407) 766-4388. Message and data rates may apply. Message frequency varies.
5. How We Share Your Information
We do not sell, rent, or transfer your personal information to third parties for marketing or promotional purposes. We may share your information only in the following limited circumstances:
- Service providers: We may share information with subcontractors who assist us in delivering our roofing services. These providers are bound by confidentiality obligations.
- Legal compliance: We may disclose information when required by law, court order, or government authority.
- Business protection: We may use information to protect the rights, safety, and property of our business and customers.
6. Data Security
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. No method of transmission over the internet is 100% secure, but we strive to protect your information.
7. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy and comply with legal obligations. When information is no longer needed, we will securely delete or anonymize it.
8. Your Rights & Choices
You have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information, subject to legal obligations
- Opt out of SMS communications at any time by replying STOP
- Contact us with any privacy-related questions or concerns
To exercise any of these rights, contact us at (407) 766-4388 or [email protected].
9. Cookies & Website Tracking
Our website may use cookies and similar technologies to improve functionality and analyze traffic. You may disable cookies through your browser settings; however, some features may not function properly.
We do not use cookies to collect personal information or track you across unrelated websites for advertising purposes.
10. Children's Privacy
Our services are intended for adults 18 years of age and older. We do not knowingly collect personal information from individuals under 18. If you believe we have inadvertently collected such information, please contact us and we will promptly delete it.
11. Compliance
This Privacy Policy is designed to comply with applicable privacy laws and industry standards, including:
- The Telephone Consumer Protection Act (TCPA)
- The CAN-SPAM Act
- CTIA Messaging Principles and Best Practices
- Florida state privacy regulations
- All applicable federal regulations governing data privacy and commercial messaging
12. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. When we make changes, we will update the Effective Date at the bottom of this page. Your continued use of our website or services after any changes constitutes your acceptance of the updated policy.
13. Contact Us
If you have questions, concerns, or requests related to this Privacy Policy, please contact us:
- Business: MJ&DN LLC DBA Home Pros Roofing and Contracting
- Phone / Text: (407) 766-4388
- Email: [email protected]
- Service Area: Central Florida